Alec Harmon

Customer-focused SaaS leader driving operational excellence and AI innovation

A highly technical Customer Experience executive with 15+ years of operational leadership, bridging the gap between operations, product analytics, and engineering. Specializes in scaling lean teams to support massive user bases by implementing advanced AI architecture. Deep experience managing multi-division support teams, expanding global BPO partnerships, successfully navigating product acquisitions, and independently engineering full-stack internal tools to accelerate product-led growth.