Alec Harmon

Leads customer teams and builds the AI systems that let them scale

Customer experience and operations leader with 15+ years leading support and success teams, including 40+ people at one time and offshore partners in India and the Philippines, who now also designs, ships and runs AI workflows in production. Builds with AI coding tools and owns what matters: the data logic, requirements, testing and guardrails. Every system starts human-in-the-loop and earns automation through testing. Recent work includes a customer success platform joining five data sources, a measured 90-day onboarding program with Claude-drafted outreach, an MCP server with permissions and audit logging, and an AI support agent with scoped, audited tool access. Deep working knowledge of EOS (the Entrepreneurial Operating System), including co-hosting customer webinars alongside EOS Worldwide implementers.